In the Survey tool, when going to pages like the Forum or Dashboard, you may see a Disconnect error. As shown in this example screenshot with the Details expanded.
To clear your cache, follow the steps below (Windows/macOS).
Windows (please scroll down for macOS/Safari)
1. On the page that you are running in to the error, click F12 or open Developer Tools from the browser (Settings > More tools > Developer tools).
2. Go to the settings, the ⚙️ icon:
3. Find "Disable Cache (while DevTools is open)" and check.
4. Refresh the page by clicking on the Refresh button on the page.
For additional information about Browser cache tips, see https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/#.XRJaApMzbuM for examples.
macOS - Safari
Open Safari's settings (cmd-, or go to Preferences under the Safari menu)
Go to the Advanced tab and enable the Develop menu
In the Develop menu, select Empty Caches (cmd-alt-E)
Now refresh the web-page (cmd-R)